[Investigate] Purchasing Issue

Incident Report for Whatnot

Resolved

This incident has been resolved.

Posted Dec 06, 2024 - 11:35 PST

Update

We are currently stable.
New auctions in shows can be pinned/started/completed successfully.
Existing shows that are stuck are still stuck.
* A manual remediation is to exit and rejoin the show.
* The team is working on a remediation so that sellers do not have to recreate their shows.

Posted Dec 06, 2024 - 11:29 PST

Investigating

We are aware of an issue impacting some users' ability to make or complete purchases. Our team is working quickly to resolve the issue.

Posted Dec 06, 2024 - 10:52 PST

This incident affected: Purchase.